Support Centre

Knowledgebase

Our Knowledgebase is organised into different categories; please select a category that you are interested in below our use the search facility to look for the answers to your questions.

Categories

Billing / Accounts	(24)
Answers to frequently asked billing and account related questions.

Control Panels	(19)
Answers to frequently asked questions for cPanel and WebHost Manager (WHM)

Customer Support	(3)
Answers to frequently asked customer support related questions.

DNS	(2)
Answers to frequently asked DNS related questions.

Domain Names	(12)
Answers to frequently asked domain name related questions.

Email	(31)
Answers to frequently asked email related questions.

FTP (File Transfer Protocol)	(6)
Answers to frequently asked FTP related questions.

General	(0)
Answers to frequently asked questions.

MySQL Databases	(0)
Answers to frequently asked MySQL database related questions.

Pre-Sales	(18)
Answers to frequently asked pre-sales related questions.

Resellers	(20)
Answers to frequently asked Reseller account related questions.

Scripting / Programming	(24)
Answers to frequently asked scripting and programming related questions.

SSL Certificates	(0)
Answers to frequently asked SSL related questions.

Most Popular Articles

Below you will find some of the most popular knowledgebase articles.

Why do I get Permission Denied errors when using wget, lynx or GET via cron?

We have security measures in place to restrict access to these applications due to their use in...

Can I upgrade/downgrade my reseller hosting account?

Yes, you can upgrade/downgrade your reseller hosting account online at anytime from the Client...

Can I upgrade/downgrade my web hosting account?

Yes, you can upgrade/downgrade your web hosting account online at anytime from the Client Area by...

What is the recommended method of support?

All support is handled online via our Helpdesk, please remember to include your account details...

How do I cancel my reseller hosting service?

As per our Terms of Service we require 30 days notice and that cancellation requests for reseller...