This is probably because the SSL link is being severed by a BASE command in the <head> section of the page. For example, view the HTML and, if there is something like the below in the <head> section at the top of the page.

<BASE href="http://www.domain.com ">

This is forcing all relative links to revert to http rather than stay on https. As such the SSL session cannot be set up and the padlock cannot appear. You will need to remove the <BASE href="http://www.domain.com "> code from the page and make sure that there are no further file references using http:// on the page.


Was this answer helpful?

Related Articles

Pre-Sales For any pre-sales enquiries relating to SSL Certificates or if you require a CSR generating please contact our Sales Team who will be...
The AlphaSSL.com SSL Certificate Secure Site Seal is a sign of trust on the Internet. It shows your customers you are using SSL to secure your...
The SSL (secure socket layer) protocol is the Web standard for encrypting communications between users and Web sites. Data sent via an SSL...
The name of the site is specified within the certificate in the "Issued to" field. This must match whatever is being displayed in the address bar....
To test your new certificate, open a browser and type your server's Fully Qualified Domain Name with https:// i.e https://www.globalsign.com...