Coming Soon – New Look Customer Portal

Posted by Neilwood-UKWSD on May 17, 2013 in Company News

At UK Web.Solutions Direct we’re always working hard behind the scenes to improve the service that we provide to our valued customers, right now we’re making improvements to the the front-end customer experience of our website and will be rolling out a new update to our Support Centre and Customer Portal in the coming months. We wanted to give you a little update on what we’ve been working on and what we have planned.

The first change will be the merging of the support ticket system into the existing Customer Portal, the result being a single system for your customer support and account management. The update is an extension to the existing Customer Portal so there will be no need to re-register, you’re existing login details will still work.

Under the new improved system you’ll find the following:-

  • Announcements
  • Downloads
  • Knowledgebase
  • Network Status
  • Submit Ticket
  • Support Tickets
  • My Account



We’ll be posting all our latest general news and announcements here, this will be separate to any service issues which will be posted under the Network Status section.



Here you will find helpful download to make the most of your web hosting services with us, this section will be relatively new and will be built up following the launch of the new Customer Portal.



Our expansive searchable knowledgebase can be accessed here, we’ve also moved the Tutorials into the Knowledgebase to make it easier to find both articles and tutorials to help you make the most of your services with us.


Network Status

We’ll be posting any service issues we’re aware of or scheduled maintenance here, if you’re having access issues make sure you check here before opening a ticket. You will be required to login to the Customer Portal in order to view this section this allows us to highlight server related issues that affect servers you have accounts on.


Submit Ticket

We’re bringing back the ticket submission page, you’ll be able to log tickets via the Customer Portal, if you’re logged into your Customer Portal account these will be linked to your account and will help us when it comes to providing you with support.  It will allow you to keep track of all your support request via the Support Tickets option.


Support Tickets

You will be able to track and respond to your support tickets that you have opened with us.  Our replies will be visible here plus you will still receive the email copy.


My Account

All your customer account management is done from the My Account option on the new drop down menu. Simply select the My Account option then login. Once you have logged in you will notice that the top navigation menu has updated to show all the account options with all the support options appearing in a sub menu so you can still access these whilst logged in.

The update to the Customer Portal has a fresh new look, once launched we will be updating the rest of our site with the new fresh look.

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