How to get support issues resolved ASAP
Posted by Paul-UKWSD on September 01, 2011 in Web Hosting
When a customer opens a web hosting support ticket our aim is to help that customer as quickly as possible, in order for us to do so it’s important that when you submit your support ticket that you include as much information as possible so that we can diagnose and fix your issue quickly. Here’s [...]
What’s my IP address?
Posted by Paul-UKWSD on August 09, 2011 in Web Hosting
On occasion our support team need to know your IP address to help troubleshoot your support ticket, to help you provide that information we’ve added a section to our customer support section that will easily provide that information for you: http://ukwebsolutionsdirect.co.uk/portal/index.php All you then need to do is add your IP to your support ticket [...]
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