Ensuring that your data is kept safe and secure
Privacy
Policy
Important information and who we are
www.ukwebsolutionsdirect.co.uk is a website owned by UK Web.Solutions Direct Limited ("we"). We are committed to protecting and respecting your privacy and your
personal data.
This policy (together with our Terms of Service (see our
website) and any other documents referred to on it) sets out the basis on which
any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the
following carefully to understand our views and practices regarding your
personal data and how we will treat it.
Full name of legal entity:
UK Web.Solutions Direct Ltd of Turing House, Archway 5,
Manchester M15 5RL
Email address: [email protected]
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes
to the privacy notice and your duty to inform us of changes
Information we may
collect from you
We may collect, use, store and transfer
different kinds of personal data about you which as follows:
·
Information you give us. You may give us
information about you by filling in forms on our site http://www.ukwebsolutionsdirect.co.uk (our site) or by corresponding
with us by phone, e-mail or otherwise. This includes information you provide
when you register to use our site, subscribe to our service, search for a
product, participate in discussion boards on our site, enter a competition,
promotion or survey and when you report a problem with our site. The
information you give us may include your name, address, e-mail address and
phone number, financial and credit card information, personal description and
photograph, and customer number.
·
Information we collect about you. With regard to
each of your visits to our site we may automatically collect the following
information:
·
technical
information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version,
time zone setting, browser plug-in types and versions, operating system and
platform;
·
information
about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); products
you viewed or searched for; page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), and methods used to browse away from the page and any
phone number used to call our customer service number.
·
Information we receive from other sources. We may receive
information about you if you use any of the other websites we operate (if any)
or the other services we provide. In this case we will have informed you when
we collected that data that it may be shared internally and combined with data
collected on this site. We are also working closely with third parties
(including, for example, business partners, sub-contractors in technical,
payment and delivery services, advertising networks, analytics providers,
search information providers, credit reference agencies) and may receive
information about you from them.
We do
not collect any Special Categories of Personal Data about you (this
includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data)
unless this forms part our contract with you. Nor do we collect any information
about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law,
or under the terms of a contract we have with you and you fail to provide that
data when requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or
services). In this case, we may have to cancel a product or service you have
with us but we will notify you if this is the case at the time.
Cookies
Our website uses cookies to distinguish
you from other users of our website. This helps us to provide you with a good
experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we
store on your browser or the hard drive of your computer if you agree. Cookies
contain information that is transferred to your computer's hard drive.
You can block cookies by activating the setting on your
browser that allows you to refuse the setting of all or some cookies. However,
if you use your browser settings to block all cookies (including essential
cookies) you may not be able to access all or parts of our site.
We use the following cookies:
·
Essential cookies. These are cookies that are required
for the operation of our website. They include, for example, cookies that
enable you to log into secure areas of our website.
·
Analytical/performance cookies. They allow us to
recognise and count the number of visitors and to see how visitors move around
our website when they are using it. This helps us to improve the way our
website works, for example, by ensuring that users are finding what they are
looking for easily. This is statistical information and does not identify any
individual.
·
Functionality cookies. These are used to
recognise you when you return to our website. This enables us to personalise
our content for you, greet you by name and remember your preferences (for
example, your choice of language or region).
·
Targeting cookies. These cookies record your visit to our
website, the pages you have visited and the links you have followed. We will
use this information to make our website and the advertising displayed on it
more relevant to your interests.
Please note that third parties (including, for example,
advertising networks and providers of external services like web traffic
analysis services) may also use cookies, over which we have no control. These
cookies are likely to be analytical/performance cookies or targeting cookies.
Any information gathered by such third parties will be governed by their own
privacy/cookie policy.
·
Where we need to perform the contract
we are about to enter into or have entered into with you.
·
Where it is necessary for our
legitimate interests and your interests and fundamental rights do not override
those interests.
·
Where we need to comply with a legal or
regulatory obligation.
Purposes
for which we will use your personal data
|
Purpose/Activity |
Type of data |
Lawful basis for processing including
basis of legitimate interest |
|
To
register you as a new customer |
(a)
Identity (b)
Contact |
Performance
of a contract with you |
|
To
process and deliver your order including: (a)
Manage payments, fees and charges (b)
Collect and recover money owed to us |
(a)
Identity (b)
Contact (c)
Financial (d)
Transaction (e)
Marketing and Communications |
(a)
Performance of a contract with you (b)
Necessary for our legitimate interests (to recover debts due to us) |
|
To
manage our relationship with you which will include: (a)
Notifying you about changes to our terms or privacy policy (b)
Asking you to leave a review or take a survey |
(a)
Identity (b)
Contact (c)
Profile (d)
Marketing and Communications |
(a)
Performance of a contract with you (b)
Necessary to comply with a legal obligation (c)
Necessary for our legitimate interests (to keep our records updated and to
study how customers use our products/services) |
|
To
enable you to partake in a prize draw, competition or complete a survey |
(a)
Identity (b)
Contact (c)
Profile (d)
Usage (e)
Marketing and Communications |
(a)
Performance of a contract with you (b)
Necessary for our legitimate interests (to study how customers use our
products/services, to develop them and grow our business) |
|
To
administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data) |
(a)
Identity (b)
Contact (c)
Technical |
(a)
Necessary for our legitimate interests (for running our business, provision
of administration and IT services, network security, to prevent fraud and in
the context of a business reorganisation or group restructuring exercise) (b)
Necessary to comply with a legal obligation |
|
To
deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you |
(a)
Identity (b)
Contact (c)
Profile (d)
Usage (e)
Marketing and Communications (f)
Technical |
Necessary
for our legitimate interests (to study how customers use our
products/services, to develop them, to grow our business and to inform our
marketing strategy) |
|
To
use data analytics to improve our website, products/services, marketing,
customer relationships and experiences |
(a)
Technical (b)
Usage |
Necessary
for our legitimate interests (to define types of customers for our products
and services, to keep our website updated and relevant, to develop our
business and to inform our marketing strategy) |
|
To
make suggestions and recommendations to you about goods or services that may
be of interest to you |
(a)
Identity (b)
Contact (c)
Technical (d) Usage (e) Profile |
Necessary
for our legitimate interests (to develop our products/services and grow our
business) |
Marketing
Third party marketing
We will get your express opt-in consent
before we share your personal data with any company outside our group of
companies for marketing purposes.
You
can ask us or third parties to stop sending you marketing messages at any time by
logging into the website and checking or unchecking relevant boxes to adjust
your marketing preferences or by following the opt-out links on any marketing
message sent to you or by contacting us at any time at [email protected]
Please note that we may process your
personal data without your knowledge or consent, in compliance with the above
rules, where this is required or permitted by law.
Disclosure of your personal data
Third parties to whom we may choose to sell, transfer, or
merge parts of our business or our assets. Alternatively, we may seek to
acquire other businesses or merge with them. If a change happens to our business,
then the new owners may use your personal data in the same way as set out in
this privacy notice.
If we receive a complaint from a third party where you have
been misusing the service in any way that is unlawful or illegal (by way of
example where there is an alleged breach of copyright). If we receive such a
complaint, we may use your IP address to notify you. Unless we are required by law, we will not
disclose your personal information to the complainant.
We may also have
to retain certain information regarding the use of internet services in order
to comply with the law. We will only
disclose this information when we have been lawfully requested to do so.
How
long will you use my personal data for?
In some circumstances you can ask us to
delete your data: see below for further information.
In some circumstances we may anonymise
your personal data (so that it can no longer be associated with you) for
research or statistical purposes in which case we may use this information
indefinitely without further notice to you.
Your legal rights
·
Request access to your personal data.
·
Request correction of your personal data.
·
Request erasure of your personal data.
·
Object to processing of your personal data.
·
Request restriction of processing your personal data.
·
Request transfer of your personal data.
·
Right to withdraw consent.
If you wish to exercise any of the
rights set out above, you can contact us at any time during normal business
hours by contacting us at UK Web.Solutions Direct Limited,Turing House, Archway 5,
Manchester M15 5RL or [email protected]
We may need to request specific
information from you to help us confirm your identity and ensure your right to
access your personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to any person
who has no right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
We try to respond to all legitimate
requests within one month. Occasionally it may take us longer than a month if
your request is particularly complex or you have made a number of requests. In
this case, we will notify you and keep you updated.
Legitimate
Interest: means the interest of our business in
conducting and managing our business to enable us to give you the best
service/product and the best and most secure experience. We make sure we
consider and balance any potential impact on you (both positive and negative)
and your rights before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our interests
are overridden by the impact on you (unless we have your consent or are
otherwise required or permitted to by law). You can obtain further information
about how we assess our legitimate interests against any potential impact on
you in respect of specific activities by contacting us.
Performance
of Contract: means processing your data where it is
necessary for the performance of a contract to which you are a party or to take
steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation: means processing your personal data where it is necessary
for compliance with a legal or regulatory obligation that we are subject to.
Other companies in our Group acting as
joint controllers or processors.
·
Service providers acting as our
sub-processors in order to assist us in delivering our services to you.
·
Professional advisers acting as
processors or joint controllers including lawyers, bankers, auditors and
insurers who provide consultancy, banking, legal, insurance and accounting
services.
·
HM Revenue & Customs, regulators
and other authorities acting as processors or joint controllers based in the
United Kingdom who require reporting of processing activities in certain
circumstances.
Request access to your personal data (commonly known as a "data
subject access request"). This enables you to receive a copy of the
personal data we hold about you and to check that we are lawfully processing
it.
Request
correction of the personal data that we hold about
you. This enables you to have any incomplete or inaccurate data we hold about
you corrected, though we may need to verify the accuracy of the new data you
provide to us.
Request erasure of your personal data. This enables you to ask us to delete
or remove personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your personal
data where you have successfully exercised your right to object to processing
(see below), where we may have processed your information unlawfully or where
we are required to erase your personal data to comply with local law. Note,
however, that we may not always be able to comply with your request of erasure
for specific legal reasons which will be notified to you, if applicable, at the
time of your request.
Object to processing of your personal data where we are relying on a legitimate
interest (or those of a third party) and there is something about your
particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You also
have the right to object where we are processing your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and
freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend
the processing of your personal data in the following scenarios: (a) if you
want us to establish the data's accuracy; (b) where our use of the data is
unlawful but you do not want us to erase it; (c) where you need us to hold the
data even if we no longer require it as you need it to establish, exercise or
defend legal claims; or (d) you have objected to our use of your data but we
need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent for us to
use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal
data. However, this will not affect the lawfulness of any processing carried
out before you withdraw your consent. If you withdraw your consent, we may not
be able to provide certain products or services to you. We will advise you if
this is the case at the time you withdraw your consent.