Coming Soon – New Look Customer Portal

Posted by Andrei on May 17, 2013 in Company News

At UK Web.Solutions Direct we’re always working hard behind the scenes to improve the service that we provide to our valued customers, right now we’re making improvements to the the front-end customer experience of our website and will be rolling out a new update to our Support Centre and Customer Portal in the coming months. We […]

How to get support issues resolved ASAP

Posted by Andrei on September 01, 2011 in Web Hosting

When a customer opens a web hosting support ticket our aim is to help that customer as quickly as possible, in order for us to do so it’s important that when you submit your support ticket that you include as much information as possible so that we can diagnose and fix your issue quickly. Here’s […]

What’s my IP address?

Posted by Andrei on August 09, 2011 in Web Hosting

On occasion our support team need to know your IP address to help troubleshoot your support ticket, to help you provide that information we’ve added a section to our customer support section that will easily provide that information for you: All you then need to do is add your IP to your support ticket […]

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